Refund Policy

At Top Notch Property Solutions, we strive to provide the highest quality cleaning services to our clients across the UK. We understand that sometimes things do not go as planned, and we are committed to resolving any issues that may arise. This refund policy outlines the circumstances under which refunds may be issued and the procedures for requesting a refund.

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1. Eligibility for Refunds

1.1 Service Not Rendered: If a scheduled cleaning service is not provided due to our fault, you are entitled to a full refund for the missed service.

1.2 Unsatisfactory Service: If you are not satisfied with the quality of our cleaning services, please contact us within 24 hours of the service completion. We will re-evaluate the situation and may offer a re-cleaning session. If you are still not satisfied after the re-clean, a partial or full refund may be issued based on the circumstances.

1.3 Cancellation by Customer:

• Cancellations made more than 24 hours before the scheduled service time are eligible for a full refund.

• Cancellations made within 24 hours of the scheduled service time are not eligible for a refund. However, we may offer to reschedule the service without any additional charges.

 

2. Refund Process

2.1 Requesting a Refund: To request a refund, please contact our customer service team via [email/phone] within the applicable time frame mentioned above. Provide details of your booking and the reason for the refund request.

2.2 Evaluation: Upon receiving your request, we will evaluate the issue and may request additional information or evidence (such as photos of the unsatisfactory cleaning) to process your request.

2.3 Decision: We aim to make a decision on all refund requests within 7 business days. You will be notified of our decision via [email/phone].

2.4 Refund Method: If approved, refunds will be processed back to the original method of payment. It may take up to 10 business days for the refund to reflect in your account, depending on your bank or card issuer.

 

3. Exceptions

3.1 Third-Party Services: If you booked our services through a third-party platform, their refund policies might apply. Please refer to the respective third-party’s terms and conditions.

3.2 Force Majeure: Refunds will not be issued for cancellations or unsatisfactory services due to events beyond our control, such as extreme weather conditions, natural disasters, or other emergencies.

 

4. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

• Email: info@topnotchproperty.co.uk

 

Top Notch Property Solutions Ltd. reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.