Privacy Policy

A legal disclaimer

[Company Name] provides cleaning services to its clients based on the terms and conditions outlined below. By engaging our services, you agree to adhere to these terms and acknowledge the limitations of liability specified herein:

Scope of Services: Top Notch Property Solutions Ltd. offers professional cleaning services as described in the service agreement or contract signed by the client. The scope of services may include basic cleaning, deep cleaning, specialized cleaning, and other services as agreed upon between [Company Name] and the client.
Limitation of Liability: While Top Notch Property Solutions Ltd. strives to provide high-quality cleaning services, we cannot guarantee the complete removal of all stains, dirt, or odours from every surface or material. Our liability is limited to the cost of the cleaning services provided, and we shall not be held responsible for any damages or losses arising from the use of our services.
Client Responsibilities: It is the responsibility of the client to provide access to the premises at the scheduled cleaning times. Clients are also responsible for securing their valuables, pets, and sensitive items prior to the arrival of our cleaning team. [Company Name] shall not be liable for any loss or damage to client property resulting from negligence or failure to secure personal belongings.
Health and Safety: [Company Name] prioritises the health and safety of our clients and cleaning staff. While we take precautions to minimise the risk of accidents or injuries during the cleaning process, clients are responsible for ensuring a safe working environment, including addressing any hazards or safety concerns in the premises.
Insurance Coverage: Top Notch Property Solutions Ltd. carries liability insurance to protect against damages or injuries that may occur during the provision of cleaning services. However, clients are advised to maintain their own insurance coverage for additional protection and peace of mind.
Cancellation and Rescheduling: Clients are required to provide advance notice for any changes to scheduled cleaning appointments, including cancellations or rescheduling requests. Failure to provide sufficient notice may result in cancellation fees or additional charges as outlined in the service agreement.
Confidentiality: Top Notch Property Solutions Ltd. respects the privacy and confidentiality of our clients' personal information and property. We do not disclose client information or share access codes or keys without explicit consent, except as required by law or for the purpose of providing cleaning services.
Dispute Resolution: Any disputes or disagreements arising from the provision of cleaning services shall be resolved amicably through negotiation or mediation. In the event that a resolution cannot be reached, the parties agree to submit to the jurisdiction of the courts in [Location] for legal proceedings.

By engaging the services of Top Notch Property Solutions Ltd., you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this legal disclaimer. If you have any questions or concerns, please contact us for clarification before proceeding with our services.

**Privacy Policy for Top Notch Property Solutions Ltd.**

**Last Updated:** [01/05/2024]

Top Notch Property Solutions Ltd. ("we," "us," or "our") is committed to protecting the privacy of our customers and users ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our cleaning services, website, or other digital platforms (collectively, the "Services").

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

**1. Information We Collect**
- **Personal Information:** We may collect personal information such as your name, address, phone number, email address, payment information, and other contact details when you use our Services or contact us.
- **Service Information:** Information related to the services we provide to you, including your cleaning preferences, scheduling details, and any other information you provide to us.
- **Technical Information:** We may collect technical information such as IP addresses, browser type, operating system, device information, and other details related to your use of our website.

**2. How We Use Your Information**
- **Providing Services:** To provide and improve our cleaning services, including scheduling, customer support, and billing.
- **Communication:** To contact you with information related to our Services, including service updates, promotional offers, and customer feedback.
- **Compliance:** To comply with legal and regulatory requirements.
- **Marketing and Promotions:** To send you promotional materials and other marketing communications. You may opt out of marketing communications at any time.

**3. How We Share Your Information**
- **Service Providers:** We may share your information with third-party service providers who help us deliver our Services, such as payment processors, scheduling software, and customer support platforms.
- **Legal Compliance:** We may disclose your information when required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights or the rights of others.
- **Business Transfers:** If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

**4. Data Security**
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. We encourage you to use caution when transmitting personal information to us.

**5. Your Rights and Choices**
- **Access and Correction:** You have the right to access and correct your personal information. To do so, please contact us at info@topnotchproperty.co.uk.
- **Marketing Opt-Out:** You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications or by contacting us directly.
- **Data Deletion:** You have the right to request the deletion of your personal information. Please contact us to make such a request, and we will comply in accordance with applicable laws.

**6. Children's Privacy**
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us, and we will take appropriate action to delete the information.

**7. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

**8. Contact Information**
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@topnotchproperty.co.uk.